Refund policy

Refund and Complaints Policy

14-day returns

As a consumer, you can withdraw from the contract without giving a reason within 14 days of receiving your parcel. Simply send us a message at info@driminternational.com within that period with your order number and the products you want to return.

Send the products back within 14 days of your message to:
DRIM – International Flavours, ul. Poznańska 8, 60-849 Poznań, Poland.

You cover the cost of sending the products back. We refund the products and the cheapest standard delivery option within 14 days of receiving your statement, using the same payment method. We may withhold the refund until we receive the products or proof that they have been sent.

Products that cannot be returned

Because these are food products, the following cannot be returned:

• opened products or products with a broken seal (for health protection and hygiene reasons),
• products that deteriorate rapidly or have a short shelf life.

Unopened, intact products can be returned without any problem.

Damaged or incorrect parcel

If a product arrived damaged, does not match your order or is defective, write to us at info@driminternational.com with your order number and photos of the product and packaging. We will respond within 14 days and offer a replacement, a correction or a refund. We cover the costs of a justified complaint.

Model withdrawal form

(complete and return this form only if you wish to withdraw from the contract)

To: DRIM – International Flavours, ul. Poznańska 8, 60-849 Poznań, Poland, info@driminternational.com

I/We(*) hereby give notice that I/We(*) withdraw from my/our(*) contract of sale of the following goods: ………………………
Received on: ………………………
Order number: ………………………
Name of consumer(s): ………………………
Address of consumer(s): ………………………
Signature of consumer(s) (only if this form is sent on paper): ………………………
Date: ………………………

(*) Delete as appropriate.